Either he is EVIL or just have no idea how to communicate

True

Yeah, a friend of mine who used to work at a Bengaluru startup. The founder told him to post a design brief on Internshala and get ideas from those internship-seeking students.

The tricky part is that, many customers will leave when they are presented with an automated system, Which will make the average duration of the interaction faster. It is hard to measure whether the customer is satisfied or not. Very few fill the satisfaction survey, and will have selection bias

Its calculated with the same formula of "adjusted ebita"

I saw his Twitter. Looks so confusing. ‘Fired people. Employed bots. Now hiring people who love bots’ - little children setting out to solve problems with “even I want, even I want” & “look at me, I am so cool” attitude. Someone just go and take his money away.

I want to know more, what exactly happened? I do remember some story of him stealing code, but I don't have complete info

I read it on Morning context - Apparently these guys from Dukaan had an agency and were handling development/marketing (?) for Khatabook’s new project which is what Suumit copied and later on claimed that it’s their project and named it Dukaan.

What makes you say that?

/s = sarcasm

He's the classic example of the funding boom. Red flags from day 0 of his business. His take, while it could be true, is hollow as fuck. These "AI chatbots" for Indian vernacular usage don't have the ability to make business impact he claims.

What he does give straight is snake oil.

He cannot move to all vernacular instantly. Maybe English and Hindi will bring down costs a lot. Other vernaculars may still have dedicated ppl.But yes he is showing off a solution that does not improve core business. The time is less as AI may mark issues as closed as against Comstant back / forth and disagreements with ailing customers

Ivr bot is the last thing I want

IndusInd has implemented it. I regularly get minimum of 2 calls daily via IVR bot for their credit card. What persistence!

No one is saying anything about the layoffs it's the way of using that as a content piece and showing zero empathy.

His glory was the achievement of using AI to save customer costs. I anyways don’t like the guy. He kind of stole the Dukaan idea from another company, and incorporated his company.