Product Support Engineer III - SDWAN
Zscaler is seeking a Product Support Engineer III to join their escalation team in Bengaluru. The role involves providing high-level technical support for networking and security products, including SD-WAN, routing, and cloud security. You will troubleshoot complex issues, interface with engineering, and participate in 24/7 on-call rotations. The position requires a deep background in networking protocols and Linux environments.
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Experience
5+ years
Function
Support
Work mode
Hybrid, India
Company
Tier 2
What you will work on
Zscaler is seeking a Product Support Engineer III to join their escalation team in Bengaluru. The role involves providing high-level technical support for networking and security products, including SD-WAN, routing, and cloud security. You will troubleshoot complex issues, interface with engineering, and participate in 24/7 on-call rotations. The position requires a deep background in networking protocols and Linux environments.
TAL's take
The role is at a highly reputable cybersecurity company with clear escalation ownership and specific technical requirements.
The JD clearly defines the level, the product focus, the specific networking protocols required, and the nature of the escalation team.
Salaries at Zscaler
26.7 LPA average
Based on 40 Grapevine salary entries for Zscaler.
Engineering
0 - 2 years | L4
14 LPA average
Range: 14 - 14 LPA
Other roles
0 - 2 years | L4
7 LPA average
Range: 6 - 8 LPA
Engineering
2 - 4 years | L4
15 LPA average
Range: 15 - 15 LPA
Other roles
2 - 4 years | L4
15 LPA average
Range: 7 - 23 LPA
Must haves
- 5+ years experience as Support Engineer in networking or web security
- Practical knowledge of networking and security products
- Experience troubleshooting network issues with tools like Ping, Traceroute, MTR
- Hands-on experience with SD-WAN, Routing, Firewall, Switching, VPN
- Working knowledge of Ubuntu and Python
Tools and skills
Nice to have: zscaler products, zia, zpa, zdx, tls/ssl inspection, authentication flows, scripting for automation.
About the company
Zscaler is a major established cybersecurity company with a strong global presence.
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