Senior SAP SDM
NAKS Digital Consulting is seeking a Senior SAP Service Delivery Manager for a remote one-year contract. The role involves managing SAP BAU operations, service governance, stakeholder communication, and operational reporting. You will oversee SLAs, incident management, and continuous service improvement using ITIL frameworks and ServiceNow. The position requires strong SAP expertise and data reporting capabilities in a fast-paced environment.
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Experience
10+ years
Function
Operations
Work mode
Remote, India
Company
Tier 3
What you will work on
NAKS Digital Consulting is seeking a Senior SAP Service Delivery Manager for a remote one-year contract. The role involves managing SAP BAU operations, service governance, stakeholder communication, and operational reporting. You will oversee SLAs, incident management, and continuous service improvement using ITIL frameworks and ServiceNow. The position requires strong SAP expertise and data reporting capabilities in a fast-paced environment.
TAL's take
Role is for a mid-tier/small consultancy, contract-based with generic operational responsibilities.
The role, responsibilities, and stack are clearly defined within the context of SAP operations and ITIL service management.
Must haves
- 10+ years of overall IT experience
- Strong SAP Service Delivery Management exposure
- Good understanding of SAP Modules and BAU Operations
- Strong knowledge of ITIL framework and IT service management
- Expertise in Excel, Macros, reporting, and dashboard preparation
Tools and skills
Nice to have: pmp, project management.
About the company
Small consulting company without significant public engineering presence or brand recognition.