Product Support Engineer
Exotel is seeking a Product Support Engineer to manage customer inquiries and technical troubleshooting for their omnichannel communication suite. The role involves simulating customer issues, performing root cause analysis, and ensuring resolution according to SLAs. Candidates must have experience with Linux, SQL, and networking, along with a willingness to work in a 24x7 support model. The position includes a mandatory 2-month training period in Gurugram.
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Experience
1-4 years
Function
Support
Work mode
Hybrid, India
Company
Tier 2
What you will work on
Exotel is seeking a Product Support Engineer to manage customer inquiries and technical troubleshooting for their omnichannel communication suite. The role involves simulating customer issues, performing root cause analysis, and ensuring resolution according to SLAs. Candidates must have experience with Linux, SQL, and networking, along with a willingness to work in a 24x7 support model. The position includes a mandatory 2-month training period in Gurugram.
TAL's take
Solid tier-2 company with a clear, well-defined support role and specific training requirements.
The JD clearly defines the role responsibilities, required technical stack, and specific training expectations.
Salaries at Exotel
16.8 LPA average
Based on 9 Grapevine salary entries for Exotel.
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Must haves
- 1-4 years experience in tech/product support
- Understanding of Linux CLI tools and troubleshooting
- Hands-on experience with databases and SQL queries
- Excellent verbal and written communication skills
- Willingness to work in a 24x7 follow-the-sun model
Tools and skills
Nice to have: sip, voip.
About the company
Exotel is a well-established, Series D funded SaaS company with significant ARR.
Posts mentioning Exotel
Which offer to choose please help
Hi all I hold an offer from exotel and also today got an offer from tracxn both for same role and almost same pay. Can someone please guide me which offer to choose and how about wlb and culture at them. Please help
Which one to choose ?
Hi folks, I have 4.2 years of experience working in a product-based company and recently got laid off from Gupshup. I’m reaching out to get some honest feedback and insights from the community. Here are the companies I have offers from: • Park+ • Macquarie • Exotel • Publicis Sapient • Ivanti • Thoughtworks • OYO I’m looking for a company that offers: • Good work-life balance • Strong engineering culture & Learning • Career growth opportunities • Stability and decent compensation If you or someone you know has experience with any of these, I’d love to hear your thoughts. Which one would you choose and why? My last working day is near and I need to accept one Thanks in advance! 🙏
Exotel Is Hiring
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