ServiceNow Business Process Consultant | Remote
DigiHelic Solutions Pvt. Ltd. is seeking a ServiceNow Business Process Consultant to design and optimize end-to-end agent workflows for Broadband products. The role involves translating business needs into functional requirements and collaborating with cross-functional teams to drive process transformation. Candidates must have extensive experience in ServiceNow project delivery and process documentation. This is a senior-level position focused on operational improvement within the platform.
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Experience
5+ years
Function
Consulting
Work mode
Remote, India
Company
Tier 2
What you will work on
DigiHelic Solutions Pvt. Ltd. is seeking a ServiceNow Business Process Consultant to design and optimize end-to-end agent workflows for Broadband products. The role involves translating business needs into functional requirements and collaborating with cross-functional teams to drive process transformation. Candidates must have extensive experience in ServiceNow project delivery and process documentation. This is a senior-level position focused on operational improvement within the platform.
TAL's take
ServiceNow consulting role at a mid-tier firm with clear responsibilities but standard scope.
Very well-defined role focused specifically on ServiceNow broadband agent workflows with clear documentation and collaboration tasks.
Must haves
- Experience as Business Process Consultant or Business Analyst in ServiceNow projects
- Strong understanding of ServiceNow platform capabilities and workflow design
- Experience in process optimization, requirement gathering, and functional documentation
- Understanding of Agile/Scrum methodologies and SDLC processes
- Strong communication, stakeholder management, and analytical skills
Tools and skills
About the company
Unfamiliar company, default mid-tier assigned as per instructions.