PhonePe layoffs!

• PhonePe has reduced its customer support team by 60% over the past five years, from 1,100 agents to just over 400.
• The company saw a 40-fold increase in transactions from FY19 to FY24.
• **AI-driven chatbo...

• Fintech giant PhonePe has invested over Rs 2,800 crore in infrastructure, focusing on servers and data centers across India.
• The investment aims to comply with stringent data localization regulations and optimize infrastructu...

To all paytm folks and people having first hand knowledge of this matter: how true is the statement that the 1k layoffs are due to AI? or is it just a bs PR move to justify layoffs (like any other organisation)