CosmicTaco

Klarna CEO Hints at Major Workforce Reduction with AI

CosmicTaco · 2024-09-11T17:40:11.496211+05:30

- Klarna's CEO, Sebastian Siemiatkowski, aims to reduce the workforce to 2,000 employees using AI. - The company has already cut its headcount from 5,000 to 3,800 and plans further reductions. - Klarna's AI chatbot, developed with OpenAI, is replacing hundreds of customer service agents. - Revenue per employee has increased significantly, but AI's contribution may be overstated. - Klarna is not planning layoffs but will not backfill roles as employees leave. Source: [Fortune](https://fortune.com/europe/2024/08/28/klarna-1800-employees-ai-replace-ipo/)

Klarna's CEO, Sebastian Siemiatkowski, aims to reduce the workforce to 2,000 employees using AI.
The company has already cut its headcount from 5,000 to 3,800 and plans further reductions.
Klarna's AI chatbot, developed with OpenAI, is replacing hundreds of customer service agents.
Revenue per employee has increased significantly, but AI's contribution may be overstated.
Klarna is not planning layoffs but will not backfill roles as employees leave.

Source: Fortune