Hi everyone. I’m in need of some serious career advice — or maybe even a job referral.

I’m currently working as a Social Media Manager for Indian Railways, but let me explain the reality — I was hired with that title, but I’ve been doing way more than that.

I hold a degree in Computer Science, and apart from social media, I’ve been involved in various IT-related tasks, including:

Handling incident and problem management: identifying issues, informing stakeholders, and coordinating resolutions.

Managing internal IT systems, especially those tied to freight operations.

Working closely with CRIS (Centre for Railway Information Systems) – though it’s an internal railway system, so not recognized outside much.

Acting as a coordinator for freight IT systems, aligning with ITSM principles.

I’ve gained familiarity with ITSM basics, some exposure to CRM/ERP, and even a decent understanding of AI tools and workflows. But I still feel like a jack of all trades, master of none.

The catch? I’m not a permanent government employee. I work on a contract basis through an agency, which means no real government perks or job security. The agency only handles my payroll, and all the work and coordination is directly with Indian Railways. Also, there are no perks like Mediclaim, health insurance, or even PF. I currently don’t even have a PF account for pension contributions, which most employers usually provide — and this is one of the main reasons I want to move out now.

Now I’m looking to move into a corporate IT role, something more aligned with structured IT operations, support, or coordination. But I’m struggling — I don’t have a clear "corporate experience" tag, and most roles seem to demand very specific tool-based experience or certifications.

I’d really appreciate if someone could:

Guide me on which roles to target given my background

Suggest any certifications that can help me transition

Or even refer me to relevant openings in IT coordination, support, or service management

Thanks in advance. Really hoping to hear from someone who's been in a similar place or has advice. I’m open to learning, certifications, or entry-level corporate roles if it gives me a proper starting point.